General Information
Days & Hours
Ride Solution service hours are available Monday – Friday, 6:00 a.m – 6:00 p.m. Rides are scheduled on first call-in availability. It is best to schedule your ride at least 24 hours in advance.
Ride Solution does not operate on the following holidays:
- New Years Day
- Good Friday
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day and Friday
- Christmas Eve
- Christmas Day
Accessibility
General Information
- Drivers will assist as needed when boarding and exiting the vehicle. “Assistance” includes offering ambulatory passengers a steadying arm or other appropriate guidance or assistance from door-to-door
- The lift is available for passengers who are unable to use the steps
- Car seats that are required by law must be used and provided by the passenger
- Portable oxygen tanks are permitted
- Service animals are allowed
- Vans are clean, wheelchair accessible and smoke-free
- Drivers are specially trained, friendly, safe and courteous
Ride Solution is a partnership of transportation providers. Funds are acquired through and supported by the following:
- Four Rivers Resource Services/DSI
- Generations
- The Arc Of Southwest of Indiana
- Southern Indiana Resource Solutions, Inc.
- West Central Indiana Economic Development District (IEDD)
- Federal Transit Administration (FTA)
- Indiana Department of Transportation (INDOT)
- Rural Transit Assistance Program (RTAP)
- Southern Indiana Development Commission (SIDC)
- Local contributions
Title VI
Title VI of the Civil Rights Act
Public Notice of Rights Under Title VI of the Civil Rights Act of 1964
Ride Solution Public Transit, Division Developmental Services, Incorporated.
Ride Solution operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Ride Solution.
For information on Ride Solution Public Transit’s civil rights plan and the procedures to file a complaint contact:
Beth Browning at 812-257-1101 and TTY contact 800-743-3333
bbrowning@dsiservices.org or visit our office at 1001 E Main St, Washington, IN 47501. For more information visit ridesolution.org.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the:
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor –TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
If information is needed in another language or alternate format contact Beth Browning at 812-257-1101 and TTY contact 800-743-3333.
TITLE VI COMPLAINT PROCEDURE (GENERAL REQUIREMENT)
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Ride Solution Public Transit may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Ride Solution investigates the complaint received no more than 180 days after the alleged incident. Ride Solution will process complaints that are complete.
Once the complaint is received, Ride Solution Public Transit will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
Ride Solution Public Transit has 60 days to investigate the complaint. If more information is needed to resolve the case, Ride Solution may contact the complainant. The complainant has 10 business days from the date of the acknowledgement letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Ride Solution can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue his or her case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 15 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration (FTA), at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.