General Information
Days & Hours
Ride Solution service hours are available Monday – Friday, 6:00 a.m – 6:00 p.m. Rides are scheduled on first call-in availability. It is best to schedule your ride at least 24 hours in advance.
Ride Solution does not operate on the following holidays:
- New Years Day
- Good Friday
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day and Friday
- Christmas Eve
- Christmas Day
Accessibility
General Information
- Drivers will assist as needed when boarding and exiting the vehicle. “Assistance” includes offering ambulatory passengers a steadying arm or other appropriate guidance or assistance from door-to-door
- The lift is available for passengers who are unable to use the steps
- Car seats that are required by law must be used and provided by the passenger
- Portable oxygen tanks are permitted
- Service animals are allowed
- Vans are clean, wheelchair accessible and smoke-free
- Drivers are specially trained, friendly, safe and courteous
Ride Solution is a partnership of transportation providers. Funds are acquired through and supported by the following:
- Four Rivers Resource Services/DSI
- Generations
- The Arc Of Southwest of Indiana
- Southern Indiana Resource Solutions, Inc.
- West Central Indiana Economic Development District (IEDD)
- Federal Transit Administration (FTA)
- Indiana Department of Transportation (INDOT)
- Rural Transit Assistance Program (RTAP)
- Southern Indiana Development Commission (SIDC)
- Local contributions
Title VI and ADA
Ride Solution operates it program without regard to race, color, or national orgin in accordance with Title VI of the Civil Rights Acts of 1964, and in full accordance with the Americans with Disabilities Act (ADA) of 1990.
If you believe you have been the victim of a discriminatory practice due to your race, color, national origin, or disability, you may file an official Title VI or ADA complaint. For more information. Contact:
Beth Browning at 812-257-1101 and TTY contact 800-743-3333
bbrowning@dsiservices.org or visit our office at 1001 E Main St, Washington, IN 47501. For more information visit ridesolution.org.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the:
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor –TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
If information is needed in another language or alternate format contact Beth Browning at 812-257-1101 and TTY contact 800-743-3333.
Download Title VI and ADA Complaint Form
Download Reasonable Modification Complaint Form
Title VI Policy
ADA Policy
Reasonable Modification Policy